Warranty & Returns Policies
Flashforge offers a 1-year limited warranty for Flashforge 3D printers and 3-month for extruder parts. If any parts are broken within the warranty period, Flashforge will send free parts. If any parts are broken and cannot be repaired, Flashforge will replace them for you or you may return them for a refund. Warranty services are specified in the full warranty terms.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You’ll need the receipt or proof of purchase.
We'll bear the freight cost if the return is caused by logistics damage, low product quality, or we send the wrong items. Otherwise, you'll bear the freight cost.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for artificial damage items, used filaments, or used resins. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on refurbished items or gift cards.
The fastest way to ensure you get what you want is to contact us and return the item you have, and once the return is accepted, we will ship you the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.